Blog

Whitepaper

Presentation Field Service Health Check

Download the comprehensive presentation here for more information about our Field Service Health Check packages, and discover how to elevate your current Salesforce Field Service implementation to the next level.

Whitepaper

ClickSoftware Migration Guide

Organizations are facing the challenge of smoothly transitioning from ClickSoftware to Salesforce Field Service, now that the end-of-life date has been set for 12/31/2026. “But where do I start?” is a frequently asked, and also logical, question. BlueHike has developed the Click Migration Methodology to ensure clarity, stability, and continuity in this process.

Blog

Top 5 features Salesforce Spring ’24 Release

The Salesforce Spring ’24 release once again brings a host of valuable functionalities that provide organizations with new opportunities to create value. In this article, discover what we believe are the 5 most interesting additions in the field of (field) service.

Blog

Shortage of technical staff

The shortage of technical staff is one of the biggest challenges that service organizations are facing today. How do service managers tackle this challenge with software?

Blog

Release Notes Salesforce Field Service – Summer ’23

The new Salesforce release of Summer ’23 has been rolled out again! This release is again full of features to get even more value out of the software. We zoom in on 6 features within Salesforce Field Service, which we are most excited about.

Blog

Release Notes Salesforce Field Service – Spring ’23

The new Salesforce Spring ’23 release is upon us again! The beauty of a new release is that it is always packed with new features to get even more value out of the software. We zoom in on the 4 features within Salesforce Field Service that we are most excited about.

Video

Video – ClickSoftware migration

Curious how we approach such a migration from ClickSoftware to Salesforce Field Service together with you? Watch the webinar about the migration approach here.

Video

Video – SAP-SFS Adapter

BlueHike’s SAP – SFS Adapter ensures seamless integration of SAP and Salesforce Field Service. Watch the product video here and discover this fast, complete and simple solution.

Video

Video Salesforce Asset 360

Do assets and service contracts play an essential role in your organization? See in this webinar what Salesforce Asset 360 offers in terms of features and benefits.

News

BlueHike starts collaboration with Gered Gereedschap

BlueHike is all about service. Helping organizations improve service is what we do. Not only for our customers but for the wider world, too. Our need and motivation to support people in our field is great. That is why BlueHike has started a collaboration with the Gered Gereedschap (Rescued tools) Foundation.

News

Press release – New name, same focus

BlueHike is the new name for the ClickSoftware and Salesforce practice of Ideo (formerly Ideo Field Service).

Blog

Disruptive, distinctive, surprising

Across all sectors, customer expectations are noticeably increasing. Consumers are becoming more and more accustomed to consistent, personalized service. B2B customers expect the same experiences as they are familiar with as consumers. Meeting and then exceeding these expectations is the final step in the Service Management journey.

Blog

Maximum value from each interaction

In recent years, organizations have started to move from selling products to selling services. This trend (servitization) is partly the result of shrinking of margins. In turn, this is due to cheap production and longer operational lifetimes caused by technological developments. Companies are looking for (other) ways of generating additional income and setting themselves apart from the competition. Providing service, which has made the transition from cost to profit centre, is the solution.

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Optimizing resources

After creating insight into the service process and managing costs, the next step to further optimize the service process can be taken: optimizing deployment of resources.

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Managing costs

In our previous blog, we discussed the first step in the service management journey: gaining insight. You have a clear picture of your processes; paper flows have all been digitized and all service information is centrally available. Now you are ready to use this foundation to control costs.

Blog

Gain insight into your service process

In ‘Five steps to improving your service management’, we describe the first step in improving your service process: gaining insight. Why it is important to obtain answers to questions such as “What service activities do we perform, and for whom?” and “Who are our service customers, and what are their requirements?”. We’re happy to tell you.

Blog

Five steps to improving your Service Management

As a service organisation, your goal is to create maximum value for your customers and yourself. Developing an outstanding process to improve your service management could definitely be described as ‘a journey’. What does this journey look like? Let us guide you through it!

Want to reach your service destination?

Contact Ron to set out the path together.

Our solutions

 

Products

The Salesforce platform offers a range of capabilities that allow you to obtain the best possible 360-degree view of your customers. Within this comprehensive package, we focus on Service Cloud, Field Service and Experience Cloud. That’s exactly where our passion lies. By focusing, we can optimise the service process or create new opportunities through service delivery in a targeted, efficient manner. The result: very high customer satisfaction levels. This, in turn, makes everyone happy.

Products

For certain challenges, BlueHike has already mapped out routes. These solutions help us ensure companies enjoy the benefits of Salesforce Service and Field Service software faster. We have developed the following proprietary products: SAP-SFS adapter, for integration of SAP and Salesforce, Click migration, for converting ClickSoftware to Salesforce, and the Rapid Deployment Solution, a total solution for Field Service Management implementation.