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The Salesforce partner in the Netherlands specialized in service

We are Bluehike: ambitious, passionate Service Management specialists. Service Cloud and Field Service for the Salesforce 360 platform are our areas of expertise. Our strength lies in optimising every type of service process. No challenge is too great: from Field Service to integrating Customer Engagement into the complete service process. Our enthusiastic team of Salesforce consultants realises the best solution for every issue, guiding customers to their peak every day. What will your (next) service destination be?

Full focus on service

 

Every service process requires an appropriate solution. We specialise in realising optimized service processes. We do so by utilizing standard Salesforce solutions, supplemented by our BlueHike fasttrails, which are developed in-house.

 

 

Our areas of expertise

 

Expertise

Offering service is becoming an increasingly important differentiator and source of revenue. When facing issues, customers need effective support fast, time after time. By using smart tools such as AI, chatbots and self-service, personalised service can be made scalable.

Expertise

To be successful, involving customers in the service process is crucial. Customer experience and loyalty are improved as soon as there is proactive communication and the customer is in control. Thanks to continuous close contact, technical staff know exactly what customers need and always have a foot in the door.

Expertise

Servicing customers on-site introduces unique, complex challenges. Such as logistics related to materials, prioritizing work and travel route optimisation. What’s more, employees in the field are often the only real-world customer contacts – these touchpoints present a unique opportunity for building customer loyalty.

 

Satisfied BlueHike customers

 

References: what are customers saying about us?

“BlueHike is the choice for a future-proof road.

Our solutions

 

Products

For certain challenges, BlueHike has already mapped out routes. These solutions help us ensure companies enjoy the benefits of Salesforce Service and Field Service software faster. We have developed the following proprietary products: SAP-SFS adapter, for integration of SAP and Salesforce, Click migration, for converting ClickSoftware to Salesforce, and the Rapid Deployment Solution, a total solution for Field Service Management implementation.

Products

The Salesforce platform offers a range of capabilities that allow you to obtain the best possible 360-degree view of your customers. Within this comprehensive package, we focus on Service Cloud, Field Service and Experience Cloud. That’s exactly where our passion lies. By focusing, we can optimise the service process or create new opportunities through service delivery in a targeted, efficient manner. The result: very high customer satisfaction levels. This, in turn, makes everyone happy.

Blog | news

Stay tuned

Read the very latest news, blogs and developments in the field of service processes and always remain up to date. Don’t want to miss anything? Sign up for our newsletter. We won’t spam you – promise!

Get inspired

 

Whitepaper

Organizations are facing the challenge of smoothly transitioning from ClickSoftware to Salesforce Field Service, now that the end-of-life date has been set for 12/31/2026. “But where do I start?” is a frequently asked, and also logical, question. BlueHike has developed the Click Migration Methodology to ensure clarity, stability, and continuity in this process.

Blog

The Salesforce Spring ’24 release once again brings a host of valuable functionalities that provide organizations with new opportunities to create value. In this article, discover what we believe are the 5 most interesting additions in the field of (field) service.

Blog

As a service organisation, your goal is to create maximum value for your customers and yourself. Developing an outstanding process to improve your service management could definitely be described as ‘a journey’. What does this journey look like? Let us guide you through it!

 

Every journey begins with the first step

 

Get in touch and reach your service destination!