Field Service

Field Service: optimal scheduling of field staff

Salesforce Field Service helps dispatchers prioritise jobs and schedule teams more efficiently. This is based on business objectives, using state-of-the-art optimisation capabilities and Artificial Intelligence. Within Field Service, it’s also possible to integrate contractors in the process. In this way, your customers are continuously involved in service, even when external employees are deployed. With Field Service, the hands-on tool-time of employees and crews is increased and customer issues are solved faster. 


Mobile app: all information at your fingertips

When dozens of employees are in the field simultaneously, it is vital that everyone in the organisation has all information at their fingertips.

This way, service calls are handled efficiently and correctly. Field Service employees can use Salesforce Field Service via a mobile app. This app works online as well as offline and helps further increase first-time-fix rates. 

The SFS app offers everything you expect from a Field Service mobile app: insight into schedules, travel times, work instructions, insight into service contracts, maintenance subscriptions and service reports.





Complete insight into all assets

Salesforce Field Service provides one single central console from which all assets can be viewed. Service contracts and maintenance plans make it possible to automatically provide your customers with the right service at the right time. Furthermore, Field Service generates insight into the uptime of assets. This allows you to work towards the best possible result.

Not enough for your organisation? No problem! With asset 360, you can scale up to the next level of asset-oriented service including complex installed base management, depot repair or, for example, recalls.


Salesforce Field Service - Gantt


Personalised service increases customer engagement

Getting customers involved in the service process is increasingly important. The Field Service appointment assistant makes it easy to share location, ETA, name and photo of the service engineer in real-time. Checklists can also be sent, allowing the customer to make the right preparations. In this way, service not only becomes more personal, but also helps drastically reduce cases of customers not answering the door. That, in turn, ensures greater customer satisfaction.


A streamlined service process with Salesforce Field Service

  • Automatically create efficient schedules based on business objectives
  • Manage and streamline all field activities with the offline-first mobile app
  • Provide Field Service staff with the tools they need to exceed customer expectations
  • Enable the inside a Field Service to increase first-time-fix rate and hands-on tool-time

Would you like to know more about Salesforce Field Service?

Contact us for a demo – no strings attached!

Our other Salesforce service solutions


Salesforce solutions

Salesforce Service Cloud is a total solution for delivering customer service that makes a difference. Customers can reach out using their preferred communication channel through an omnichannel approach. Using a knowledge base, simple questions can be deflected, and going on-site is not always necessary thanks to Virtual Remote Assistance.

Salesforce solutions

With Salesforce Experience Cloud, you can easily set up a customer portal and engage all stakeholders in the service process. Customers can get answers to their questions via chat, virtual assistance or an extensive knowledge base. It is also possible to involve external parties.

Salesforce solutions

More overview of parts and processes such as repairs and replacements? Asset 360 is the asset management solution on the Salesforce platform. It provides full insight into all assets and enables you to improve productivity and profitability.