With summer behind us and the days getting shorter, we are preparing for the new winter release of Salesforce. Discover the most important updates for service experts in this article.

Summer is coming, which means a new Salesforce release full of improved functionalities for Field Service! Discover the most important updates for service experts from the Salesforce Summer ’24 Release in this article.

The Salesforce Spring ’24 release once again brings a host of valuable functionalities that provide organizations with new opportunities to create value. In this article, discover what we believe are the 5 most interesting additions in the field of (field) service.

The shortage of technical staff is one of the biggest challenges that service organizations are facing today. How do service managers tackle this challenge with software?

The new Salesforce release of Summer ’23 has been rolled out again! This release is again full of features to get even more value out of the software. We zoom in on 6 features within Salesforce Field Service, which we are most excited about.

The new Salesforce Spring ’23 release is upon us again! The beauty of a new release is that it is always packed with new features to get even more value out of the software. We zoom in on the 4 features within Salesforce Field Service that we are most excited about.

Across all sectors, customer expectations are noticeably increasing. Consumers are becoming more and more accustomed to consistent, personalized service. B2B customers expect the same experiences as they are familiar with as consumers. Meeting and then exceeding these expectations is the final step in the Service Management journey.

In recent years, organizations have started to move from selling products to selling services. This trend (servitization) is partly the result of shrinking of margins. In turn, this is due to cheap production and longer operational lifetimes caused by technological developments. Companies are looking for (other) ways of generating additional income and setting themselves apart from the competition. Providing service, which has made the transition from cost to profit centre, is the solution.

After creating insight into the service process and managing costs, the next step to further optimize the service process can be taken: optimizing deployment of resources.

In our previous blog, we discussed the first step in the service management journey: gaining insight. You have a clear picture of your processes; paper flows have all been digitized and all service information is centrally available. Now you are ready to use this foundation to control costs.

In ‘Five steps to improving your service management’, we describe the first step in improving your service process: gaining insight. Why it is important to obtain answers to questions such as “What service activities do we perform, and for whom?” and “Who are our service customers, and what are their requirements?”. We’re happy to tell you.

As a service organisation, your goal is to create maximum value for your customers and yourself. Developing an outstanding process to improve your service management could definitely be described as ‘a journey’. What does this journey look like? Let us guide you through it!