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Focus on service

Within Salesforce we focus on service: keeping customers happy after sales. Besides keeping customers happy, service is also aimed at creating new opportunities and turnover by delivering services that stand out. We achieve this by combining two core values:

  • Experience and expertise in service and asset management processes across sectors, from SME+ to enterprise customers.
  • In-depth technical knowledge of Salesforce Service, Field Service and Experience Cloud. We feel completely at home in the nitty gritty of the software.

 

Put the customer first with Salesforce

  • The #1 leading CRM platform
  • Improve customer satisfaction and productivity with a 360-degree customer view
  • Secure and scalable

Other Salesforce solutions

 

Salesforce solutions

Service cloud

Salesforce Service Cloud is a total solution for delivering customer service that makes a difference. Customers can reach out using their preferred communication channel through an omnichannel approach. Using a knowledge base, simple questions can be deflected, and going on-site is not always necessary thanks to Virtual Remote Assistance.

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Salesforce solutions

Field service

Salesforce Field Service provides a 360-degree customer overview as well as real-time insight into all service activities. Your Field Service employees’ planning is automatically optimised and they are provided with all essential information. In this way, each and every service appointment results in an excellent experience.

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Salesforce solutions

Experience cloud

With Salesforce Experience Cloud, you can easily set up a customer portal and engage all stakeholders in the service process. Customers can get answers to their questions via chat, virtual assistance or an extensive knowledge base. It is also possible to involve external parties.

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Salesforce solutions

Asset 360

More overview of parts and processes such as repairs and replacements? Asset 360 is the asset management solution on the Salesforce platform. It provides full insight into all assets and enables you to improve productivity and profitability.

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The power of Salesforce solutions

 

Besides standard cloud solutions, we can leverage the Salesforce 360 platform’s power to improve customer and user experiences. With low-code tools such as Flow and Process Builder, complex service processes can be automated. What’s more, ready-to-use Salesforce solutions available on the AppExchange – the largest business app store – can enhance your current implementation. In the open Salesforce community knowledge and skills are shared and users and techies help each other out, which is exactly what we love doing!

Would you like advice from an experienced Salesforce consultant?

 

Get in touch and reach your service destination!

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