Service Cloud
Salesforce Service Cloud: service that stands out
Salesforce Service Cloud provides all the tools required to provide excellent customer service. The comprehensive customer portal allows your customers to find answers to their questions easily. Should they still require assistance, this can be provided remotely with Visual Remote Assistance.
Artificial intelligence (in the shape of Einstein AI) is integrated into the platform by default. By harnessing this power in the Service Cloud, employees obtain smart suggestions for next steps, informed by historical data. In this way, simple customer queries can be answered on the customer portal using a chatbot.
The power of Salesforce Service Cloud
- Personalised and efficient customer service thanks to a 360-degree customer view.
- Omnichannel customer service: provide outstanding and consistent customer service across every channel
- Integrate artificial and human intelligence into service processes and help service agents resolve service requests fast.
Case Management
Case Management provides the foundation for every solution: providing a true omnichannel experience for your customers. Customers can request service using their preferred communcation channel, and are matched to the right employee through intelligent routing via phone, social, SMS or chat. All of this makes for an excellent customer service experience.
The service console offers a 360-degree customer view including context and details of previous customer contact moments. This makes delivering personalised service easy. Customers get the service they are entitled to. Are agreements or SLAs in danger? Automation will help you give these cases the attention they deserve.
Knowledge management
Your organisation is bursting at the seams with knowledge. Salesforce Knowledge allows you to secure, expand and deploy this in its entirety. By enabling all service process actors to contribute to knowledge articles, you can easily build up a knowledge base. These articles can be viewed and used by customers on the website, employees in the service console and engineers in the field.
In short: Service Cloud allows service employees to work faster, in more productive way, across all channels. Problems are solved rapidly and customer expectations are exceeded.
Want to take your customer service to a higher level?
We are happy to show you the Salesforce Service Cloud demo – no strings attached!
Our other Salesforce service solutions
Salesforce Field Service provides a 360-degree customer overview as well as real-time insight into all service activities. Your Field Service employees’ planning is automatically optimised and they are provided with all essential information. In this way, each and every service appointment results in an excellent experience.
With Salesforce Experience Cloud, you can easily set up a customer portal and engage all stakeholders in the service process. Customers can get answers to their questions via chat, virtual assistance or an extensive knowledge base. It is also possible to involve external parties.
