Stedin renews planning processes with Salesforce Field Service and BlueHike
Network operator Stedin is renewing its planning processes in collaboration with Salesforce consultancy BlueHike. Central to this initiative is the migration from the current planning platform to Salesforce Field Service (SFS), a leading solution for efficient and intelligent planning.
After a thorough market exploration, Stedin concluded that Salesforce Field Service best aligns with the organisation’s ambitions. BlueHike was selected due to its specialist knowledge of SFS, extensive experience with processes in the utility sector, and a proven track record in Field Service Management.
Advanced planning tool
“Salesforce Field Service excels as a planning tool. Many people know Salesforce mainly as a CRM system, but it is also perfectly usable as a stand-alone advanced planning tool,” says John van Rooij, Sales Manager at BlueHike. “We are pleased with Stedin’s trust. This collaboration highlights how we help organisations work more efficiently and be future-proof.”
Future-oriented foundation
“The innovation plan was decisive in our assessment. This goes beyond the migration of our old software, ClickSoftware. With BlueHike as a strategic and forward-looking partner, we are building a modern platform that we also intend to enhance with artificial intelligence (AI),” says Mark Bouwers, Release Train Engineer at Stedin.
The migration to Salesforce Field Service is more than just a technical transition for Stedin. Combining existing functionalities with new improvements and innovations directly supports Stedin’s three core tasks: better grid management, accelerating the energy transition, and making business operations more sustainable.
With this implementation, Stedin is laying a solid foundation for future-proof planning processes, ready to face the challenges of the energy transition.
About Stedin
Stedin is responsible for the installation, management and maintenance of electricity and gas networks in a large part of the Randstad region and beyond. With approximately 5,000 employees, Stedin works on a safe, reliable and future-proof energy system.
About BlueHike
BlueHike is an implementation partner specialising in Service and Field Service within Salesforce. The company helps organisations to optimise their operational processes and increase customer satisfaction.
